FAQ

Step 1. Add the desired item and quantity to your shopping cart.

Step 2. Click the shopping cart icon.

Step 3. Review your order and click Checkout.

Step 4. Sign in or Register.

Step 5. Confirm your shipping details and payment method, and complete the payment.

We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘Order History’ to check your order status. You can choose to email us at hello@vicystudio.com to get information on your order.

If you wish to cancel your order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered.

They are not. Unfortunately, we do not have a say on customs and duties fees. All Customs and Duties Fees are the responsibility of the customer to be paid upon receipt of package. The amount varies from country to country and depending on item(s) ordered.

No. Kindly note only one code can be applied per order at the checkout. You may keep the other code for your future purchase.

We sell products that we believe to be of high quality and reliability. Before shipping each product to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.

We ship globally to all destinations that our carriers provide service to. For any specific inquiries or more information, please feel free to reach out to us. We’re here to assist you! hello@vicystudio.com

Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods. You can check for more information on our Shipping Info page.

Orders typically arrive within 7 to 15 business days for Standard Shipping and within 5 to 10 business days for Express Shipping. For more information specific to your location, please visit ourShipping Info page. Once your order is on its way, we will send you an email with tracking information. Please note that delivery times may be affected during peak season, with some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details.

As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, please wait patiently. Once this process has been completed, you will be able to see tracking updates.

Please check your mailbox thoroughly and ask your neighbors if they have your package. For more details, you can contact the courier company, and of course you can also contact us for help.

Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
Please contact the courier to reschedule a delivery of your package.

Once your items are delivered, we are not liable if they are stolen or lost. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.

You can contact us through our contact page! We will be happy to assist you.